FREQUENTLY ASKED QUESTIONS
How long will the dog treats last and how should I keep them? The gourmet dog treats and biscuits are baked each and every day to ensure that you and your dog receive the freshest possible baked goods. You do not need to refrigerate any of the treats, although you may freeze them to enjoy later. You may store them in a treat or cookie jar or in the open on the counter and they will keep well for 2-3 months - and longer depending on humidity, etc. Our uncoated/undecorated biscuits will keep for up to a year provided they are kept dry.
Are your ingredients safe for my dog? Yes. All of the ingredients are human food-grade ingredients, but with some important considerations for our dogs to be sure we have completely canine-safe ingredients.
Do you use preservatives, or artificial flavors? No, we don't. We add no preservatives, we add no sugar, we add no salt and we add no artificial flavorings of any kind. In fact, we don't even add garlic or onion as these ingredients can be troublesome for some dog breeds. Our ingredients are procured from local Amish farms and stores for an entirely unique and wholesome gourmet dog treat or biscuit. Even the decorated treats use carob (not chocolate) and yogurt coatings which are safe, dog-friendly ingredients. For complete information on the ingredients that are used, and why they are used for dogs, click on the ingredients page. For the ingredients specific to each dog treat, click on the details link associated with that treat for a full list of ingredients that are used to bake that particular dog treat.
How long will it take to receive my order? After you place your order, it will ship in 1-2 business days Monday through Friday. Depending on where you are located, your order will arrive in 1-5 days for locations in the contiguous 48 states and up to 7 days for locations in Alaska and Hawaii. See the shipping page for more information on order processing and shipping times.
How many dogs will the birthday cake serve? The birthday cake is 4 inches in diameter and 3.5 inches tall. This will allow, roughly, for one piece for up to 8 dogs, or 2 pieces for 4 dogs. It depends, mainly, on the size of the dogs and how much of the dog treat cake you would like each dog to have.
May I personalize any of the dog treats with my dog's name or some other way? Yes, the treat that is available to be personalized is the popular Big Bone. You may select a specific message available from a drop-down menu for it to be "drizzled" on the bone, such as "I Love You", "Welcome Home" and "Happy B-day", or you may enter your dog's name or other message (up to 12 characters and spaces) in the comments box at the time you checkout.
How can I be sure my birthday/occasion cake will arrive in time for my dog's event? (i.e. birthday, obedience school graduation, etc.) As a rule of thumb, you should allow for arrival a few days before the date of the event. If you absolutely, positively must have an order rushed, you will need to phone our cell number (989-533-9780) or office/home number (989-875-4702) and you will be given verbal instructions on how to rush your order. While normally shipping is Free, there is an additional fee for rush orders and we can help you decide if that's best while you are on the phone with us.
Can I send my order as a gift and include a greeting? Yes. When you are ordering dog treats as a gift, simply indicate the shipping address and include your greeting in the comments box at the time of checkout. Your greeting card will be included FREE of charge with the gift you are sending.
May I make special requests not offered on this website? Yes. Simply include your instructions and special requests in the comments box along with your phone number in case we have questions. The Manufacturer understands that every creative idea, or gift a customer may want, such as different treat combinations, special gift messages, etc., is not possible for them to think of every creative combination you can come up with, so they want customers to know that they are completely open to meeting your specific requests.
What if I am not happy with my order? First off, we'd be broken-hearted to know if you were not happy with our products or service, but we understand problems sometimes do occur, either in shipping, with delays, or in communications. If you are unhappy for any reason, please contact us right away either by email or phone. Email us at rlhoard@cmsinter.net or call the office/home number, 989-875-4702, or call our cell phone, 989-533-9780. We will work with you to fix your unhappiness.
Thank you for your interest in the gourmet dog treats and biscuits. We believe you and your four-legged loved ones will find Goodies For Us a favorite place to visit and shop.
Russell and Carol
